Innovation. Transformation. Sustainability. Delivered.

Question the status quo

Break the rules that don’t work

Decode the customer

Skyrocket innovation

Execute with rigour

We are specialists in customer-centric transformation,
delivering competitive edge in the digital age.

Based in the UK, Nordics and the DACH regions, our focus is profit growth of businesses through customer-centric digital transformation. This encompasses 5 areas:

• product and business innovation
• customer experience
• sales, marketing & smart pricing
• data & analytics
• technology

We deliver solutions based on the operational experience of highly skilled digital experts and a unique methodology; the NOAA PARTNERS Growth & Evolution Architecture.

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How

…do you become a successful leader in the digital age?

…do you build a business with scalable, profitable, sustainable growth?

By implementing a customer-centric growth architecture that is designed and executed end-to-end.

A seamless connection of product, sales, marketing, technology and data.

How do we bring the architecture to life?

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Growth & Evolution Architecture

Customer-centric Ecosystem

Teams
Processes
Tech
Data

Principles

Function
Unity
Efficiency
Scalability

Drivers

Leadership, People & Culture
Market & Customer Intelligence
PSM Continuum
Product & Business Innovation
Pricing
Agile Processes
Data Analytics
End-to-End Execution

Insights

Insight of the week

The focus on customer experience results in revenue growth (84% of companies), increased customer loyalty (92%) and cost savings (79%). Providers with outstanding customer experience generate 5.7 times more revenue than their competitors. Customers accept higher prices of up to 16% on products and services at companies with outstanding customer experience. They also feel increased loyalty to the company.

Dimension Data Global Customer Experience Benchmarking Report, Forbes, 50 stats that prove the value of Customer Experience, PWC: Experience is everything: Here’s how to get it right

Ulrike Schalkowski und Kay Niehaus bauen die NOAA Retail Practice auf

Die NOAA PARTNERS Growth & Evolution Architects freuen sich, den Aufbau der Retail Practice bekanntzugeben. Die hochkarätigen Neuzugänge sind absolute Experten und erfolgreiche Manager mit herausragenden Werdegängen. Für die Retail-Branche, die sich inmitten einer herausfordernden Transformationsphase befindet, sind die Wachstums- und Evolutionsspezialisten Ulrike Schalkowski und Kay Niehaus die richtigen Ansprechpartner. Mit Ulrike Schalkowski stößt eine […]

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