Insights

Insight of the week

The focus on customer experience results in revenue growth (84% of companies), increased customer loyalty (92%) and cost savings (79%). Providers with outstanding customer experience generate 5.7 times more revenue than their competitors. Customers accept higher prices of up to 16% on products and services at companies with outstanding customer experience. They also feel increased loyalty to the company.

Dimension Data Global Customer Experience Benchmarking Report, Forbes, 50 stats that prove the value of Customer Experience, PWC: Experience is everything: Here’s how to get it right

NOAA Construction & Real Estate Practice begins operations

NOAA PARTNERS Growth & Evolution Architects is pleased to announce that the Construction & Real Estate Practice has commenced operations. The focus of the consultancy is on the emerging drastic changes that the industry is increasingly facing. Digitalisation, sustainability and the consequences of the pandemic are shifting the needs of individuals as well as companies […]

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